Technical advice - Use our 'CONTACT US' page or write to us -please remember to enclose a SAE with all letters.

Prices - All prices are in Pounds Sterling (GBP - Great Britain Pounds). The prices charged will be those that are current on the day that you place your order.

Title - Goods remain the property of Remtrak until payment has been received in full.

Payment - If you send payment in cash then the currency must be £ GBP Sterling. Where cash is sent to us in the post it must be sent by Special Delivery or other courier service and must carry sufficient insurance for the sum enclosed - we cannot accept responsibility for cash that is lost in the post.
By cheque drawn on a UK bank / postal order in pounds sterling (£ GBP) only, made payable to REMTRAK
By PayPal in pounds Sterling.

VAT - We are not VAT registered and the prices which are shown are the full product prices excluding the appropriate carriage and handling charge - details of our carriage charges can be found in the first group of items on the menu at the top left of every web page under "CARRIAGE", and by clicking here - CARRIAGE

Despatch - Although most orders are despatched within 24 hours, we are unable to guarantee delivery times as these depend upon the performance of the courier. Please remember that Royal Mail's required time to allow for transit is fifteen working days.
Where products which are manufactured to order, or ordered specially for you, please remember to allow extra time for your order to arrive.
All international orders (despatched to destinations outside the UK) are sent by Air Mail, Royal Mail signed for International and will require a signature on receipt.
We do not despatch international orders by surface mail.

Orders - All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these terms and conditions and are subject to our acceptance.
We may choose not to accept an order for any reason.

Special orders -   We hope that you are satisfied with the goods that you order. We take care to ensure that the goods are accurately and adequately described in our literature and on our Website. However, since items which are not standard stock items which we order, manufacture or modify for you cannot be returned for a refund (as they have no resale value), if you have any doubts at all about the quality or suitability of a special order item, we advise that you do not place the order without contacting us via our web form prior to ordering. We cannot accept the return of any item that we have to order, manufacture or modify especially for you. You must use our contact form to advise of any modification that is required and seek our agreement prior to ordering.

Returns private consumers only - goods incorrectly ordered or not wanted within the UK
You must contact us to request a returns number which you must write clearly on the outside of your package. For reasons of fraud prevention we do not take delivery of any package not carrying our valid reference number. Goods must be returned within 7 days. The law requires you to preserve products that you intend to return in the state that you received them. They must be unused with the original packaging completely intact and undamaged. This particularly applies to any product's sealed plastic bag, heat or vacuum sealed plastic packaging and all shrink-wrap packaging. If the item has been damaged, used or is not returned with its original packaging completely intact and undamaged it will not be accepted for return. Where the physical appearance of the product affects it’s saleability, most notably in the case of, but not confined to, wristwatches and clocks, items which are scratched or otherwise marked will not be accepted for return. The judgement as to the saleability of an item is exclusively the decision of Remtrak. You are required by EU law to contact us in writing or by e-mail using our 'contact us' web form to let us know that you wish to return the goods that you have ordered; you must quote the invoice number and ask for a returns number. For reasons of fraud prevention we will not accept delivery of any package that does not carry our valid returns number. You will be liable for the cost of returning the goods to us. We will not accept any liability for items ‘lost in transit’. Returns will only be accepted if our valid returns number is clearly written on the outside of your package. If your return cannot be accepted, you will be liable for the cost of returning your goods to you. We cannot accept the return of any item that we have to order especially for you.

Returns - all business customers and customers outside the UK - goods incorrectly ordered or not wanted may be accepted for return strictly at our discretion. They must be returned within seven days and you must contact us first to enquire. A 30% handling charge will apply with a minimum charge of £8.50. Goods which we order specially for you may be subject to higher restocking charges. The law requires you to preserve products that you intend to return in the state that you received them. They must be unused with the original packaging completely intact and undamaged. This particularly applies to any product's sealed plastic bag, heat or vacuum sealed plastic packaging and all shrink-wrap packaging. If the item has been damaged, used or is not returned with its original packaging completely intact and undamaged it will not be accepted for return. Where the physical appearance of the product affects it’s saleability, most notably in the case of, but not confined to, wristwatches and clocks, items which are scratched or otherwise marked will not be accepted for return. The judgement as to the saleability of an item is exclusively the decision of Remtrak. You must contact us in writing or by e-mail using our 'contact us' web form to let us know that you wish to return the goods that you have ordered and ask for a returns number. For reasons of fraud prevention we will not accept delivery of any package that does not carry our valid returns number. You must quote the invoice number. You will be liable for the cost of returning the goods to us. We will not accept any liability for items ‘lost in transit’. Returns will only be accepted if our valid returns number is clearly written on the outside of your package. If your return cannot be accepted, you will be liable for the cost of returning your goods to you.

Cancellation - You may request a cancellation of your order providing that the order has not already been sent for packing and despatch and that no arrangement has been made or courier service booked for the order's despatch and delivery to you. You may not cancel any order containing goods we have to order especially for you. You must notify us in writing of your wish to cancel any order. A telephone call is not sufficient.

Batteries - Where a product is supplied complete with batteries, the batteries are included free of charge for demonstration purposes only, do not comprise any part of the cost of the product and are not included in any part of the manufacturer's guarantee.

Guarantee - Products are guaranteed against manufacturing faults for twenty eight days from the date of purchase, thereafter the manufacturer's warranty shall apply. Warranties and guarantees are non-transferable. Always take care to retain your invoice number as this is your guarantee reference. Guarantees cover manufacturing faults only, do not cover misuse and specifically exclude accidental damage. Batteries and, where applicable, watch and clock faces, watch straps, chains and bracelets are not covered by the guarantee. Products are thoroughly examined and tested before stocking to ensure that they are undamaged, saleable and in good working order. Most problems are due to incorrect use or wiring on the part of the customer. If you believe that your item has a fault you must first consult the operating instructions to ensure that you are using the product correctly. In the case of battery operated items, it frequently happens that the customer inserts batteries without due regard for their correct orientation. Always test battery operated products with NEW, good quality batteries, take great care to ensure that you have inserted the batteries correctly in their holder and that you are operating the equipment in accordance with the manufacturer's instructions.
Radio reception varies depending upon location and the circumstances in the place where the radio is operated. Electronic and electrical equipment, walls and large metal object may affect radio reception. This (as is common knowledge) particularly applies to FM radio signals. If you are having difficulty receiving radio signals, you should re-orient the receiver.
If you believe that an item has developed a fault within 28 days of receipt, as covered under the guarantee, contact us and ask for technical advice. Please enclose a SAE with all written communication. You must contact us in writing or by e-mail using our 'contact us' web form to let us know that you wish to return goods under guarantee, you must quote your invoice number, which is your guarantee reference, and ask for a returns number. We will then advise as to the return carriage costs that you must include with the item. For reasons of fraud prevention we will not accept delivery of any package that does not carry our valid returns number. We will not accept any liability for items returned to us which are ‘lost in transit’. Returns under guarantee will only be accepted if our valid returns number is clearly written on the outside. If our returns department cannot accept your return you will be liable for the cost of returning your goods to you. Faulty goods returned under guarantee will be repaired or replaced. For reasons of fraud prevention, we will not accept cancellation of any order on these grounds. For reasons of fraud prevention we will not accept cancellation of any order on the grounds of an allegation of damage in transit. If, upon testing, we find that the returned item is not at fault, you will be liable for the cost of the return carriage to you, therefore always contact us and ask for technical advice before requesting a returns authorisation number from us and returning goods which you suspect to have a fault. Where items are returned to us under guarantee within seven days of receipt and where the item, upon our inspection is found to be at fault as covered under the terms of the guarantee, we will refund return carriage costs at the minimum rate applicable. "Carriage costs" refers to the packed weight of the item as it is when we despatch it.

Items incorrectly supplied - You must contact us immediately in writing or by e-mail using our 'contact us' web form upon receipt of the goods for your claim to be considered. Time is of the essence. Where you have been supplied with incorrect goods you must return them to us within three days. The law requires you to preserve products that you intend to return in the state that you received them. They must be unused with the original packaging completely intact and undamaged. This particularly applies to any product's sealed plastic bag, heat or vacuum sealed plastic packaging and all shrink-wrap packaging. If the item has been damaged, used or is not returned with its original packaging completely intact and undamaged it will not be accepted for return. Where the physical appearance of the product affects it’s saleability, most notably in the case of, but not confined to, wristwatches and clocks, items which are scratched or otherwise marked will not be accepted for return. The judgement as to the saleability of an item is exclusively the decision of Remtrak. You must contact us in writing or by e-mail using our 'contact us' web form to let us know that you wish to return the goods that you have ordered and ask for a returns number. For reasons of fraud prevention we will not accept delivery of any package that does not carry our valid returns number: The sender will be liable for the cost of returning their goods to them and an administrative charge will apply. You must quote the invoice number. You will be liable for the cost of returning the goods to us. We will not accept any liability for items ‘lost in transit’. Returns will only be accepted if our valid returns number is clearly written on the outside of your package. If your return cannot be accepted, you will be liable for the cost of returning your goods to you. We will, upon request, refund return carriage costs at the minimum rate applicable. "Carriage costs" refers to the packed weight of the item as it is when we despatch it. For reasons of fraud prevention, customers returning goods without having obtained our valid authorisation returns number in advance will not have their carriage costs refunded. Where goods are returned, claimed as sent in error accompanied by a request to cancel the order, return carriage costs will not be refunded.

Defective goods - All products, without exception, are examined prior to packaging to ensure that they are saleable, undamaged and in good working order.
If you believe that you have received an faulty item you must first consult the operating instructions to ensure that you are using the product correctly. In the case of battery operated items, it frequently happens that the customer inserts batteries without due regard for their correct orientation. Always test battery operated products with NEW, good quality batteries, take great care to ensure that you have inserted the batteries correctly in their holder and that you are operating the equipment in accordance with the manufacturer's instructions.
Radio reception varies depending upon your location and the circumstances in the place where the radio is operated. Electronic and electrical equipment, walls and large metal object may affect radio reception. This (as is common knowledge) particularly applies to FM radio signals. If you are having difficulty receiving radio signals, you should re-orient the receiver.
If you then still wish to raise a query, you must contact us within seven days of receipt using our 'contact' form. Time is of the essence. You must quote the invoice number, which is your guarantee reference and, in the first instance, ask for Technical Advice.
If, following your communications with our technical staff and their technical advice to you, it appears that there may be a problem with the product, you must ask for a returns number to be 'attached' to your invoice and we will issue you with a returns number so that you may return the goods to us for inspection. The returns number must be clearly marked on the outside of your package. For reasons of fraud prevention we will not accept delivery of any package that does not carry our valid returns number.
You will be advised of the return postage costs to be included with the item when you send it to us. Please note that if this payment is not included with your item you will have breached your contractual agreement with us and any returned item will not be processed BUT SHALL CONSTITUTE UNSOLICITED GOODS.
Where an item is returned to us for testing within seven days of receipt and where, upon testing it, we find it to be at fault under its terms of guarantee, we will subsequently repair or replace the item, refund your enclosed return carriage costs payment, refund your return carriage costs and cover all postage costs ourselves at the standard minimum rate.
Items which have been damaged by the customer will be repaired or replaced at the customer's cost.
Note: It is our policy to actively pursue all instances of fraud and attempted fraud through the Courts; it is our policy in the event of attempted fraud and / or extortion, to lay formal complaints with the Police.

Unsolicited Goods - Items sent to us in contravention of our standard terms and conditions and items sent to us without our prior and express consent shall constitute unsolicited goods.

Descriptions: All product images, descriptions and specifications are non-contractual and supplied in good faith whether they originate with us or with our suppliers.
Shades and tints of colour may be subject to variation as they depend upon many factors including the settings of the viewer's monitor. If the exact colour of an item is important you must contact us for further information prior to ordering.
Where technical goods are ordered but unavailable at the time that the order is received we reserve the right to supply a substitute where the substitute will serve as a suitable replacement for the item ordered.
Leads, cables, connectors, plugs, sockets and adapters are exclusively supplied for use with test equipment and are items to be used for test purposes only.
In keeping with our policy of continually refining and upgrading products, we reserve the right to amend descriptions and specifications without notice.

Fees - The cost of preparation of initial documentation including invoicing and customs documentation and declarations is included in the carriage and handling costs.
In most instances, but always at our discretion, we waive the cost of issuing and processing our own claims forms for 'non-receipt' and 'damage in transit'.
For issuing a duplicate invoice where the invoice number is known, the fee is £5.00
For issuing a duplicate invoice where the invoice number is not known, necessitating a manual search of our records, the fee is £25.00
In all instances where we are caused to spend time in the composition of technical and / or legal reports, compositions and responses, the fee is calculated at the rate of £1.00 per minute. Where necessary, we recover fees through the Civil Courts.

Liability: - We shall not be liable for incidental or consequential damages, including but not limited to costs of removal and re-installation of Goods, loss of goodwill, loss of profits or loss of use etc.
We shall not be liable to You for any delay or failure to perform any of our obligations hereunder which is due to causes or circumstances beyond our reasonable control, including (without limitation) acts of civil or military authority, national emergencies, fire or flood, acts of God, war or riots, actions or omissions of third parties.
You agree to indemnify us against all costs arising from any dispute, legal or otherwise, including all disputes between yourself and us and all disputes, legal or otherwise involving any and all third parties.
Nothing in these terms and conditions affects your statutory rights.
In ordering from us you accept that:
This agreement is the complete and exclusive statement of the contractual relationship between the parties, which supersedes all prior proposals, understandings, agreements, or representations between the parties and replaces any and all terms and conditions of the purchaser.
E&OE.